WordPress Hosting & Care Plans

We have servers in Sydney and Melbourne. On top of that, we utilise a content delivery network to deliver your website content from the nearest node to the user, with over 75 nodes available worldwide.

Typically, we run updates monthly. We monitor security databases for plugin vulnerabilities, and if we are notified of a threat, we will update the plugin as soon as possible.

Yes, we actually use three! We filter traffic at CDN level, server level and application level.

In most cases, yes! We assess these situations on a case by case basis and will consider the best course of action depending on the type and severity of the hack and the overall condition of the website. We are great at removing malware, but the hole must also be plugged to ensure you don’t get hacked again. Reach out to us and we’ll look at your unique situation and advise accordingly.

Our agency has a comprehensive stack of plugins. If we can reasonably substitute any of our premium licences to replace yours, we will. If your plugin doesn’t fall within our standard stack, the cost will be upon you to maintain the licencing for that theme or plugin.

No. We will never make that promise, and anybody who does is lying. There are many, many types of hack out there, and whilst we can mitigate most, some of them may come down to user error, or may be unpatched, known as a zero-day vulnerability. For instance, if you log into your website from an unsecured network or your device has been hacked, we cannot be responsible if somebody intercepts your session cookie and logs in. However, our systems will prevent and clean malicious code almost instantly.

Also, if your website is running on outdated software, such as an old version of PHP, or has outdated premium plugins that you won’t licence, or plugins that have been abandoned by the developer, we cannot reasonably deem it completely secure.

In the highly unlikely event that you did get hacked and our system couldn’t stop it, we will initiate disaster recovery plans, which may include restoring backups or cleaning out the malicous code. This is billable at our current hourly rate.

No. This is a managed service for which we run our own servers. We don’t utilise cheap shared hosting platforms such as GoDaddy or Crazy Domains. Also, we do not use cPanel. We operate on the principle of the lowest privileges required only. This helps us to keep the environment as secure as possible. We will provide access to WordPress at your request.

We have care plans starting from just $60/month + GST. Reach out to us, and we will tailor a quote based on several factors, including:

• Website size
• Website traffic/bandwidth
• Website age
• WooCommerce and payment gateway support
• Advanced speed optimisation

We include SSL certificates powered by “Let’s Encrypt” at no extra charge.

Website edits are not included. We charge these either by scope for large edits or by hourly rate. Please contact us for more information.

Yes, we can add video to your website! For anything that has high traffic, or needs to play automatically such as a video background, you will need to utilise our dedicated video content delivery network. This is priced at just $5/month plus $0.20 per GB of video streamed.

This allows us to load the video from an optimised video service separate from your website, reducing the size of the page and ensuring a fast load time.

We include our Email API within our care plan service for emails generated by the website. This is solely for transactional emails, such as contact form submissions, notifications, and purchase receipts.

We DO NOT supply business email services and recommend that you utilise a third-party provider such as Gmail, Zoho Mail, or Microsoft 365. Setting up and maintaining these services is not within the scope of our services, but we are happy to add the relevant DNS records for you.